FAQ PAGE
Looking for answers about Online Store Orders? Click here for Online Store FAQs!
What services do you offer?
Currently, we offer Screen Printing, Embroidery, Sewing and Patchwork, Heat Press Vinyl, Design Work, and Hosting Online Stores. You can learn more about those services here.
How long does it take to get my order?
We offer an average of 7-10 business days for you to receive your order from the date you approve your final quote, but we often finish sooner.
what is your pricing?
Pricing can vary a lot depending on your artwork and what type of apparel you’d like to get. However, you can get a rough idea on what your order might cost on our favorite soft t-shirts with our quick quote tool.
what are your fees?
We’re not a fan of extra and hidden fees, so we incorporate everything into the cost per garment. As long as our minimums are met, the only other costs you’ll have are just to cover freight costs, and any extra costs for 2XL+ sizing, which is typically $2-$4 extra for those sizes.
what are your minimums?
Due to the time involved in sourcing and setting up a job for decoration, we have a 20 piece order minimum on all of our services. For Screen Printing, this minimum goes up to 30 for 4-5 color artwork, and 40 pieces for 6 or more colors. For more information about minimums and why we have them, click here.
Can i have my order rushed?
Absolutely! If you have a specific date you need apparel by, let us know early in the process and we’ll give you options that can make that date work.
How much does it cost to rush an order?
We try not to charge extra fees for rushing an order, but sometimes we’re forced to in order to cover the costs. On average, it will add the following to your order:
5 Days — 10%
4 Days — 20%
3 Days — 30%
2 Days — 40% *Not available on all orders
Next Day — 50% *Not available on all orders
Can I Provide My Own Garments?
We're able to decorate your supplied garments, but we are a little bit more limited on the decoration methods depending on the material. The best option is to reach out to us via email with a picture of your garment, desired design, and information about the material of the garment and we can discuss options from there.
How Do I Place An Order?
Simple! You can call us at 218-260-6073, email us at sales@duluthscreenprinting.com, or fill out a quick quote form here for our team to help put together a few options for you.
If you'd like to learn a little bit more about our ordering process, click here.
I Approved My Order, What Happens Next?
We print! Once we receive your approval, we'll send out an email with some of the next steps.
How and When Do I Pay?
Payment is due before you receive your order unless you have terms established. If you would like to set up payment terms, you may also apply at duluthscreenprinting.com/forms. You can pay online with the payment link below, send a check to our business address listed on the invoice, or call to pay for your invoice at 218-260-6073. Please pay on time to avoid any delays on your project.
Where can I pick up my order and when?
For pick up orders, you will receive an email notification once we've completed your job and it's ready to be picked up. Pick up location and instructions will be provided in the email.
For shipped orders, you will receive an email notification that your order has shipped along with tracking information.